The HealthPlanCRM platform supports all forms of health insurance programs including government subsidized healthcare such as Medicare Advantage, Medicaid, Employer Groups, PFFS, Children's Health Insurance Programs(CHIP). Our  framework is rooted in cutting-edge healthcare informatics research conducted at the University of Pittsburgh Medical Center and Carnegie Mellon Software Engineering Institute. Workflows integrate direct Marketing, call centers, sales professionals, enrollment systems and compliance utilizing the internet as a secure global delivery system.

• Campaign Management
• Call Center Scripting
• Event Management
• Lead Management
• Sales Force Automation
• Fulfillment
• Enrollment Processing/OEV
• Compliance  
• Real-time Enrollment Reconciliation CMS

By adopting HealthPlanCRM, health plans increase sales channels and maintain scalable regulatory oversight. In addition, analytical marketing is enhanced by a 360-degree view of all interactions and final dispositions of beneficiary inquires, and service area response rates - down to zip code-level granularity.

In its complete form our platform integrates internal and external call centers, sales professionals, and health plan operations & compliance utilizing the internet as a secure global delivery system.

HealthPlanCRM provides real-time lead acquisition and dispatches leads directly to a mobile sales force, including independent broker agents. Streamlining these processes reduces member acquisition costs and protects PHI data integrity.

By adopting the HealthPlanCRM platform, health plans increase sales channels and gain a 360-degree view of their customers and marketing performance.